Customers enrol to the service through a monthly subscription. Our refund policy varies depending on time period a service has been active.

You may cancel the services within 14 days from the date that you sign up to our services and be entittled to a full refund.

You may cancel our service at any time after the 14 day cooling off period and you will continue to have access to your account for 30 days after cancellation.

Cancellation Procedures

I currently have an active account, how do I cancel?

You may cancel your subscription at any time by calling us at 0800 690 6543. One of our Member Support Representatives will be happy to assist you. You may also email us at

When will I receive my refund?

You should allow 5-7 working days for a refund to be received.